Refund Policy
Last updated: 2026-07-30
1. What can be refunded
There is no subscription. Failed generations are handled by payment source. A Credits job restores the exact Credits used. A one-time Stripe payment starts a refund to the original payment method.
2. Unused top-up Credits within 14 days
Within 14 days of a Stripe top-up, an administrator may refund unused Credits. The refundable cash amount is proportional to the paid portion of the pack; bonus Credits have no cash value. The Credits are reserved before the refund is submitted.
3. Successful worlds and map-data quality
A successfully generated world is not refundable because of preference or sparse OpenStreetMap coverage. Check the area first and start with a small selection when data quality is uncertain.
4. Timing and payment disputes
MapMC starts eligible refunds promptly, but banks and wallets can take several business days to display them. Opening an external payment dispute may reserve available related Credits, record any shortfall as Credits debt, and pause paid generation until the dispute is resolved.
5. Requesting help
Contact support from your registered email and include the top-up, payment-order, or job reference. We normally acknowledge a refund request within two business days.